PLEASE READ BELOW IMPORTANT INFORMATION REGARDING E-CONSULTS
‘‘Dear patient…..COVID-19 cases are rapidly rising and GP surgeries have been instructed by NHS England to focus on urgent care only. Therefore, for the next two weeks, the eConsult service will be temporarily switched off. During this time if you feel unwell, please contact us by telephone to book an appointment. Thank you for your patience during this challenging time. -Regards Medicus Health Partners”.
Surgery Opening times are 8am to 6.30pm Monday to Friday
You can also call NHS 111 for help and advice
Please remember to bring a face mask/covering if you have to attend the surgery it helps keep us all safe
IMPORTANT E-CONSULT INFORMATION BELOW
“As you know, General Practice has seen a huge digital front end transformation during the pandemic. This was designed by commissioners to help give patients broader, and more responsive access to healthcare. Medicus have tried to embrace this, as we see the potential benefits to patients.
Firstly, we would like to thank you for your patience whilst we have rapidly implemented this programme, and for your feedback during the process, which has been especially important. We now better understand that this route of access is not ‘one size fits all’ , and that we need to meet the needs of our complex and long term conditions patients, who often prefer alternative modes of contact.
To this end, we will now be focusing on proactive care for our vulnerable patients during the latter half of the day and the digital pathway only during the peak period in the morning. Patients will still be able to access the eConsult system from 6.30pm every weekday evening to 1pm the next day, and over the weekend. At other times (1pm to 6.30pm) during our opening hours, you will be able to contact the practice by phone as usual. Like any change, we will be continuously evaluating how this impacts you and would welcome further feedback as we move forward.
We recognise that this is an iterative process, that may not lead to an optimal patient experience in the short term, but with your help and with some time, we hope to the achieve the right balance for your healthcare needs.”
to Forest Road Group Practice
(part of Medicus Health Partners)
Forest Road Group Practice is open, the building is now using a buzzer entry. Please press the buzzer for 1st floor and a member of our staff will let you in
COVID 19 - Please see our news page for updated information
Enfield Stands Together
If you are currently isolated at home and need some practical support, please access the link below, complete the Covid-19 community support request form, and Enfield Voluntary Action will help to connect you to a volunteer in your community. Volunteers are also encouraged to add their details, if able to provide support.
Due to the outbreak of Covid-19, all GP appointments will be telephone consultations from Monday 16th March 2020 until further notice. If following a telephone consultation the GP feels that a face to face consultation is necessary, this will be arranged. Thank you for your cooperation.
Please see our Practice Leaflet for more information CLICK HERE
The building is fully accessible for wheelchairs.
Medicus Health Partners
We are pleased to announce that our Practice is working towards a brighter future for our patients. Forest Road Group Practice has collaborated with 15 other practices in Enfield to form Medicus Health Partners (MHP).
Visit us at http://www.medicushealthpartners.co.uk/ to see all our other sites.
This exciting development will provide the foundation for a new model of General Practice which we believe will provide a valuable contribution to the NHS as a whole which will ultimately result in a better service for all of our patients.
- We will still continue to provide you with an excellent service, however we are currently changing the way we work by reviewing the way in which we deliver our services and the organisation of our practice so that we can better serve our patients' needs.
- Please bear with us whilst we implement those changes. Over the next few months we will be asking you for your views and opinions on how we can improve our services.
- Please visit this site regularly over the next 6 months to find out about the changes that are taking place. Please also take part in the online questionnaires and surveys that we will be posting in this site, to find out your views so that we can improve on the services that we offer.
TRY THE NEW NHS APP
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access or MyGP app you can continue to use it. You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp'
FRIENDS & FAMILY TEST
We would like your feedback on the care or treatment we have given you any time you use our services. Please click here
Click here for more information and frequently asked questions.
Alternatively you can collect your online pin number from the surgery, just ask at the reception.
(Site updated 03/01/2021)